We ship our products throughout Europe by express courier. Deliveries in Europe take place within 5 working days from the time of order confirmation, Monday through Friday from 9:00 am to 6:00 pm. You will receive an email upon purchase and payment received informing you of the expected delivery date. You will receive an email as soon as the products you ordered leave our warehouses and through a link you will be able to follow the tracking of your package and know at all times where your products are.
SECURE SHIPPING AND PACKAGING: Your products will always arrive undamaged thanks to the use of certified packaging for transporting glass and fragile products. Shipment is always covered by insurance in case of loss, theft or total breakage. As soon as the wines leave our warehouses you will receive an email with the tracking code of your order and you will always be able to know the day of delivery and where your goods are located. However, in the event that you receive a damaged or tampered package or a partial delivery, highlight this anomaly by writing the word "RESERVE" on the delivery document that the courier will make you sign, later describing the anomaly detected. Then notify the customer service department at www.vinolog24.com at the email info@vinolog24.com, attaching photos of the damage, packaging and any damaged products.

INTERNATIONAL SHIPPING COSTS

Shipping is FREE in Europe (Austria, Belgium, Denmark, France, Germany, Luxembourg, Netherlands, Monaco)for orders from 199€. The shipping cost depends on the country of destination and the number of bottles: Austria, Belgium, Germany, Luxembourg, Netherlands:

1 bottle: €9.50

2 to 3 bottles: 14,90€

4 to 6 bottles: 16,90€

7 to 9 bottles: €17.90

10 to 13 bottles: 19.90€

from 14 to 30 bottles: 29.90€

from 31 to 42 bottles: 33,90€

from 43 to 60 bottles: 49.90€

FREE from 199€ and up

Denmark, France, Monaco:

1 bottle: €9.90

2 to 3 bottles: 15.90€

from 4 to 6 bottles: 19,90€

7 to 13 bottles: 25.90€

14 to 18 bottles: 29.90€

from 19 to 30 bottles: 33,90€

from 31 to 42 bottles: 37,90€

from 43 to 60 bottles: 59.90€

FREE from 199€ for Denmark, France and Monaco

Croatia, Poland, Serbia, Slovenia, Spain, Czech Republic, Hungary:

1 bottle: €14.90

2 bottles: 19.90€

3 to 6 bottles: 23,90€

7 to 10 bottles: 29.90€

11 to 13 bottles: 33.90€

14 to 20 bottles: 37.90€

21 to 26 bottles: 43.90€

from 27 to 60 bottles: 69,90€

FREE from 499€ for Croatia, Serbia, Slovenia, Spain, Czech Republic, Hungary

Bulgaria, Estonia, Ireland, Latvia, Lithuania, Portugal, Romania, Slovakia, Sweden:

1 bottle: €25.90

2 bottles: 29,90€

3 to 6 bottles: 33,90€

7 to 12 bottles: 41.90€

13 to 18 bottles: 47.90€

from 19 to 30 bottles: 54,90€

from 31 to 42 bottles: 64,90€

from 43 to 60 bottles: 89,90€

FREE from €999 for Bulgaria, Estonia, Ireland, Latvia, Lithuania, Portugal, Romania, Slovakia, Sweden

PAYMENTS: All transactions made on www.vinolog24.com are absolutely secure and encrypted according to the strictest international standards and protected by SSL certificate.
We accept the following payment methods:

CREDIT/DEBIT AND PREPAID CARDS: card payments do not incur any fees. You can pay with any Visa, Mastercard, American Express, even Postepay or other prepaid cards.

PAYPAL: you can pay with your paypal account. Once you choose this payment method you will be redirected to your paypal account to confirm the transaction. There is no fee involved.

WIRE TRANSFER: you can pay by bank transfer. Your order will be shipped the next business day after your bank transfer is received.

KLARNA: Klarna is a direct and secure payment method that offers multiple payment options. Customers can pay for orders immediately, by invoice or in installments. The payment methods displayed by the customer at check-out depend on the country of delivery.

RECEIPT or INVOICE: You can download the receipt from the order confirmation email or by logging into your account at any time.
You can make the invoice out to companies or VAT numbers during purchase by entering the billing information.

On all purchases made by private customers on www.vinolog24.com is guaranteed the right of withdrawal (according to the provisions of Legislative Decree 206/2005 and 21/2014) within 30 days of receipt of the order by sending a notice and in the next 30 days must return the goods. Send an email to info@vinolog24.com in which you declare that you want to return the purchased products, indicating your name and the relevant order number. The goods must be returned intact, undamaged, and in the exact same condition in which they were delivered by the courier. You can send the goods back in any way and you will be responsible for the cost of shipping. We recommend that you use the same packaging in which it was delivered to you to avoid breakage. Ship to the following address: Vinolog24.com c/o Log Solution srl, via Matteotti, 6 - 24050 Grassobbio (BG), indicating the order number. Upon receipt of the goods, we will make the refund within 14 days through the payment method you prefer (bank transfer, credit card or bank account) in case the goods are intact, there are no damaged labels or other damages.

Vinolog24.com reserves the unquestionable right to cancel any order reports a manifestly incorrect sale price.